Supporting our customers

Olympus Technologies prides itself on the support we provide to our customers.
Our entire philosophy is to build relationships with customers to support them on their automation journey long into the future, and it means a lot to us that our customers recognise that we don’t walk away after the project paperwork is signed off.
We resolve 95% of these over the phone to minimise your production downtime. We only use high quality equipment and components, which keeps hardware problems to an absolute minimum.
We usually find that problems relate to customers wanting to develop their robot programs beyond what they were designed to do, or not understanding how to achieve something programmatically. 
Telephone support contracts are offered to give you unlimited phone access to our engineering team. With a team of 15 engineers and technicians, someone is always available to help you over the phone.

Telephone Support

With customers across the UK and Ireland, we are more than happy to visit customers’ sites to support you adding new product variants, training new staff, or diagnosing programming faults. For more information regarding our telephone support contracts please get in contact with the team.
Adam Swallow
Peter Smith Operations Director at Olympus Technologies
Peter Smith
Operations Director
Gavin Jamieson
Technical Director
Matthew Pearson
Senior Project Engineer
Daniel Tyas
Senior Project Engineer
Sam Verity-Hilton
Software Developer
Percy Dennington
Project Engineer
Duncan Lancaster
Project Engineer
Tom Richards
Project Engineer
Matthew Wild
Project Engineer
Adam Bailey
Project Engineer
Paul Walton
Technical Sales Engineer
Sarah Verity-Hilton
Marketing & Project Coordinator
Amie Walton
Finance Manager
Victoria Carter
Assistant Management Accountant
Jacquie Kenny
Purchase Ledger Administrator
Mary Dixon
Office Administrator
Chris Gordon
Service Technician
Alex Pikalov
Maintenance Technician
Will Thomas
Maintenance Technician
Nathaniel Kerton
Apprentice Technician
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News & Latest
Olympus Technologies stand at MACH 2024, showcasing the latest developments in cobot welding, cobot, press brake tending and cobot machine tending.
Our team had a fantastic time showcasing live demos of our Cobot Laser Welding System, Cobot MIG Welding System, Cobot...
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Our second UR20 cobot welding system installation in the UK, this time for Broxap Ltd, a leading UK designer, manufacturer,...
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We are delighted to share with you, what we believe is the first UR20 cobot welding system installation in Northern...
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